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Customer Service and Trainish Mysteries

posted by [personal profile] owlfish at 11:13pm on 06/04/2006
Dear Customer Service Agent at the Future Travel Counter at Euston today -

You provided superb customer service, diligently researching cheaper options on my behalf and chatting in a calm, relaxed, comfortable fashion. It was a pleasure to work with you.

The rest of the queue was not nearly so grateful, I'm sure. Twenty people long, four windows open, and the line was inching along at a snail's pace. Also, I hadn't realized that my request would be quite so complicated - a return trip for which I'd come equipped with the dates and times of trains I wanted. If that's complicated, no wonder the line was moving slowly.
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There are 6 comments on this entry. (Reply.)
 

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posted by [identity profile] tisiphone.livejournal.com at 10:35pm on 06/04/2006
Hee. One thing I've found is that buying a ticket for a specific trip is infinitely more complicated than just buying an open return.
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posted by [personal profile] owlfish at 08:21pm on 07/04/2006
Next time, I shall travel non-specifically.
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posted by [personal profile] owlfish at 08:21pm on 07/04/2006
Of course... it's my own fault for going there at rush hour. But still! There should have been more windows!
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ext_6283: Brush the wandering hedgehog by the fire (Default)

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posted by [identity profile] oursin.livejournal.com at 07:35am on 07/04/2006
I so empathise with that, having spent far too much time queuing there myself - including the time with the elderly man apparently wanting to reconstruct Chesterton's Rolling English Road, only by rail, from the complexity of his itinerary, who had apparently previously spoken to someone on the phone and got different information: this eventually reached the condition of performance art, it went on so long and so very surreally.
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posted by [personal profile] owlfish at 08:22pm on 07/04/2006
By standing in yesterday's queue, I now know the entire life history of a film paraphanelia buff from New York City. Lucky me.
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posted by [identity profile] a-d-medievalist.livejournal.com at 10:57pm on 07/04/2006
So glad you posted this -- it reminded me that I'd not yet received my train tickets for Kzoo, so I got a chance to follow up on those before it was too late.
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