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owlfish at 11:13pm on 06/04/2006
owlfish at 11:13pm on 06/04/2006Dear Customer Service Agent at the Future Travel Counter at Euston today -
You provided superb customer service, diligently researching cheaper options on my behalf and chatting in a calm, relaxed, comfortable fashion. It was a pleasure to work with you.
The rest of the queue was not nearly so grateful, I'm sure. Twenty people long, four windows open, and the line was inching along at a snail's pace. Also, I hadn't realized that my request would be quite so complicated - a return trip for which I'd come equipped with the dates and times of trains I wanted. If that's complicated, no wonder the line was moving slowly.
You provided superb customer service, diligently researching cheaper options on my behalf and chatting in a calm, relaxed, comfortable fashion. It was a pleasure to work with you.
The rest of the queue was not nearly so grateful, I'm sure. Twenty people long, four windows open, and the line was inching along at a snail's pace. Also, I hadn't realized that my request would be quite so complicated - a return trip for which I'd come equipped with the dates and times of trains I wanted. If that's complicated, no wonder the line was moving slowly.
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